Sign-In and Login Issues

If you faced the issue with logging in to Perfect Wiki and got ‘Failed to send one time code to your email. Try again later’ error message - this must be caused by the blockers or limitations that do not allow you to connect to the Perfect Wiki servers properly.

In this case you can also face issues with signing in to Perfect Wiki via Microsoft or Google credentials, or if you're using MS Teams app, see the error ‘There was a problem reaching this app’.

If you faced this issue, we recommend:

1. Checking if you can open the link in the browser: https://app.perfectwiki.xyz/ 
2. Checking if that link opens in the browser correctly: https://api.perfectwiki.xyz/api
3. Consulting your IT/Tech team to find out if there are any blocks or limitations, and if the domains api.perfectwiki.xyz app.perfectwiki.xyz, read.perfectwiki.xyz, and all the .perfectwiki.xyz domains are accessible

If everything looks properly but you still can't sign in to Perfect Wiki, submit your feedback via the form, including the following information:

1. Whether you use Perfect Wiki in MS Teams app or in the web browser
2. If the issue appears both in the desktop app and the web version of Perfect Wiki
3. Logins of the users facing the issue
4. If the issue happens using a different network or device