📅 How to backup knowledge base data on a schedule?

⚠️ The feature is available on the ULTIMATE and ENTERPRISE plans only.

To set Scheduled Backups

1. Choose the knowledge base you need a backup of/where you want to export o migrate data from
2. Click ‘⚙️' next to the knowledge base name
3. Choose ‘Backups’ tab 
4. Set the frequency of your backup (monthly/weekly/never)
5. Choose the format (HTML/PDF)
6. From the drop down choose the email where the archive with the backup will be sent

These settings will be saved as default for the chosen knowledge base, unless you'd like to alter them. In such a way you'll get the updated copy of your knowledge base on a regular basis.

⚠️If you use Windows system internally, there may arise the issue caused by the Windows problem with downloading large archives. To resolve it, try setting up 7zip unarchiver utility to resolve the problem.