Sub-processors

Perfect Wiki uses the following third-party service providers ("sub-processors") to deliver the Perfect Wiki service. Each is bound by a contract requiring confidentiality and appropriate security measures, including a GDPR-compliant Data Processing Agreement where applicable.

Infrastructure

Sub-processor	Purpose	Data category	Location
Google Cloud Platform (Google LLC)	Primary hosting — Firestore database, Cloud Storage, Pub/Sub, Compute	All customer data	US, Ireland, Germany (region selected closest to customer; Enterprise can pin)
Cloudflare, Inc.	CDN, DDoS protection, TLS termination at the edge	Request metadata in transit	Global

AI & search

Sub-processor	Purpose	Data category	Location
Azure OpenAI, L.L.C.	LLM and embedding generation for AI search and Q&A	Wiki content and queries sent to the AI assistant; API data is not used to train OpenAI models	US
Algolia, Inc.	Full-text search indexing of wiki content	Wiki titles and indexed content	US / EU
Qdrant Solutions GmbH	Vector database for semantic search	Vector embeddings derived from wiki content	EU

Communications

Sub-processor	Purpose	Data category	Location
ActiveCampaign / Postmark (Wildbit, LLC)	Transactional email (sign-in codes, notifications)	Recipient email, message contents	US
SendPulse Inc.	Email delivery	Recipient email, message contents	EU/US

Operations

Sub-processor	Purpose	Data category	Location
Functional Software, Inc. (Sentry)	Error monitoring, application performance monitoring	Stack traces, request metadata, minimized PII	US
PostHog Inc.	Product analytics	Pseudonymous usage events	US / EU
Bitbucket, Inc.	Source code hosting, dependency scanning	Source code; no customer data	US

Integrations (used only when the customer enables the integration)

Sub-processor	Purpose	Data category	Location
Microsoft Corporation	Microsoft Teams app, Microsoft Entra ID SSO, Microsoft Graph (for SharePoint sync, etc.)	User identity, tenant metadata, integration content	Per Microsoft Online Services
Slack Technologies, LLC	Slack app integration	User identity, workspace metadata, integration content	US
Google LLC (Workspace APIs)	Google Workspace SSO, Drive / Docs sync where enabled	User identity, integration content	US

Billing

Sub-processor	Purpose	Data category	Location
FastSpring, Inc.	Subscription billing and payment processing	Billing contact, payment-method metadata	US
Paddle LLC	Subscription billing and payment processing	Billing contact, payment-method metadata	US / EU

Notification of changes

Perfect Wiki will update this page whenever a sub-processor changes. Customers under a signed Data Processing Agreement are notified by email at least 30 days before a new sub-processor begins processing their personal data, providing the customer a reasonable opportunity to object before the change takes effect.

Contact

Questions about sub-processors: [email protected].