If you use Perfect Wiki through a personal tab (pinned on the left hand side menu of Microsoft Teams), you can open the Knowledge Bot in the same workspace when click on the ‘Chat’ tab at the top of the window.
Here you can type any message or question into the box and the Knowledge Bot will provide you with the answer based on the content uploaded into your Perfect Wiki knowledge base.
In this case - Knowledge Bot searches through all the knowledge bases you have in your Perfect Wiki account.
How to flag the AI bot reply?
- If you have the 🎫 Ticketing feature enabled, the AI Bot will also offer the option of Flagging the answer, meaning that you'll be able to submit a feedback or ask more questions on the received reply.
- This will prompt you to the ticket form, where all the necessary information (your initial query, chatbot answer and follow-up message from the ticket) will be collected
- The ticket will be prompted to the designated email for further discussion or investigation
What should I do if the answer was not found?
If you have the 🎫 Ticketing system enabled and the answer to your question was not found, you'll see the button to Contact Support/Open the Ticket
This will prompt to you the feedback window where you'll be able to ask your questions. The ticket will be forwarded to the designated user's email for further discussion and investigation.