Enhance your user experience by customizing the AI knowledge bot settings on your company's platform. Follow the steps below to personalize the chat widget titles, messages, and more.
Available Customizations
- Title of the chat widget
- Welcome message
- Not found message
- Popup label when the chat is not opened
Note: On the Ultimate plan, you can also hide the "Powered By Perfect Wiki" label.
Steps to Customize the AI Knowledge Bot
⚠️You need to be an admin and the AI assistant should be turned on to change these settings.
- Navigate to Settings → AI Assistant.
Customize the settings as desired or leave them empty to use the default values.
Frequently Asked Questions
Q: Will the settings apply to Microsoft Teams Chat?
A: No, the settings will not apply to Microsoft Teams chat, because Microsoft has strict policies that require bot messages to adhere to their guidelines.